Shipping Policy

Last Updated: October 12, 2026

Thank you for shopping with vividlyshop. This policy explains how we process orders, estimate delivery times, provide tracking information, and handle shipping fees, taxes, and missing packages.

1. Order Processing

Orders generally require 2–3 business days to process before dispatch.

Business days exclude weekends and applicable public holidays. Processing may take longer during busy periods or when unexpected fulfillment issues arise.

Processing time is separate from transit time. An order confirmation indicates that your order has been received; it does not necessarily mean the package has already shipped.

Please ensure that your shipping address and contact information are accurate when placing your order.

2. Estimated Delivery Time

After dispatch, estimated delivery is 20–45 days.

Actual delivery times vary according to destination, carrier operations, customs procedures, public holidays, weather, and other circumstances.

This timeframe is an estimate rather than a guaranteed delivery date. If your order has not arrived within the expected period, please contact us for assistance.

3. Shipping Fees

Orders with a merchandise subtotal greater than US$30 qualify for free standard shipping, subject to destination eligibility and the conditions displayed at checkout.

For orders that do not qualify, any applicable shipping charges will be displayed at checkout before payment is completed.

Shipping promotions may have additional conditions, which will be disclosed when the offer is presented.

4. Tracking Numbers

Tracking information may not be available immediately after dispatch. Carriers sometimes require additional time to register a parcel or update its tracking events.

To request your tracking number or obtain help with shipment status, email ground.liters.6j@icloud.com.

Please include your order number and the email address used at checkout. We will provide available tracking information and assist with shipment inquiries.

5. Lost or Missing Packages

If your package appears lost, has not arrived within the expected delivery period, or has experienced an extended lack of tracking updates, contact ground.liters.6j@icloud.com.

Please provide your order number and any available tracking details.

We will review the shipment records and, where appropriate, investigate the issue with the shipping provider.

If a package is confirmed lost or cannot reasonably be recovered, we will arrange an appropriate resolution, which may include a replacement shipment at no additional shipping charge or a refund, depending on the circumstances and applicable law.

Please contact us before placing another order for a package that may still be in transit.

6. Damaged, Incorrect, or Incomplete Orders

If your order arrives damaged, contains an incorrect item, or is missing an item, notify us as soon as reasonably possible.

Email ground.liters.6j@icloud.com with your order number, a description of the issue, and photographs of the item or packaging where available.

We will review the information and explain the next steps. Where a replacement or return is approved because of an error attributable to us or a delivery problem covered by this policy, no additional shipping fee will be charged for the approved resolution.

7. Shipping Address Changes

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error, contact us immediately. We will make reasonable efforts to correct the address before dispatch, but changes cannot be guaranteed after fulfillment or shipping begins.

If a package is returned because of an incorrect or incomplete address, we will contact you to discuss available options. Any additional charges will be communicated before they are incurred where reasonably possible and handled in accordance with applicable law.

8. Customs Duties and Taxes

For destinations covered by our tax and duty arrangements, vividlyshop will cover applicable import duties and taxes so that customers are not required to pay those covered charges separately upon delivery.

Coverage depends on the shipping arrangement applicable to the destination and the terms presented at checkout.

If a carrier or customs authority requests payment for a charge that our checkout terms state we cover, please contact ground.liters.6j@icloud.com before paying where reasonably possible. We will review the request and assist with an appropriate resolution.

We will not advertise tax-inclusive delivery for a destination unless the necessary arrangements are in place.

9. Delivery Exceptions

Delivery may be affected by customs inspections, severe weather, carrier disruptions, public holidays, incorrect address details, or other exceptional events.

If an exception occurs, we will assist using the shipment information available to us. We cannot guarantee a specific arrival date when the carrier or customs authority has not provided one.

Nothing in this policy limits consumer rights or remedies available under applicable law.

10. Contact Information

For questions about shipping, tracking, delayed deliveries, missing packages, or shipping charges, please contact:

Store Name: vividlyshop
Website: https://vividlyshop.shop
Email: ground.liters.6j@icloud.com
Business Address: 1208 Sunset St, Middletown, Ohio 45042, United States

Please include your order number so we can identify your shipment and assist you efficiently.

Thank you for choosing vividlyshop.